FRANK STATIONERY

Privacy Policy

Effective Date: September 26, 2026

Welcome to the privacy policy of FRANK STATIONERY LIMITED. At FRANK STATIONERY, we have always held the core belief that every writing moment should be filled with lovely little stationery joys, and this commitment extends far beyond the pens, notebooks, pen holders and desk accessories we curate for our customers. We understand that your personal information is a critical part of earning and keeping your trust, and this policy is designed to clearly outline how we collect, use, store, protect and share your personal data when you interact with our official website www.frankstationerystore.com, use our shopping services, participate in our promotional activities or reach out to our customer support team.

This privacy policy applies to all personal information processing activities carried out by FRANK STATIONERY LIMITED, and it complies fully with applicable New Zealand privacy laws, as well as relevant global data protection regulations for our international customer base. If you do not agree with the terms outlined in this policy, please do not access or use our website and related services. By visiting [www.frankstationerystore.com], creating an account, placing an order or submitting your personal information to us, you acknowledge that you have read, understood and agreed to be bound by all terms of this privacy policy.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality stationery shopping services, improve your user experience and fulfill our legal obligations. The categories of information we may gather include:

1.1 Information You Submit Voluntarily

  • ‌Account and Registration Information‌: When you create a user account on our website, we collect your full name, valid email address, unique password you set, and optional display name you would like to use on our platform.
  • ‌Order and Transaction Information‌: To process and deliver your orders of stationery products, we collect your complete shipping address, billing address, contact phone number, payment method details (we do not store full credit card numbers on our own servers, all payment processing is handled through certified, secure third-party payment providers), and order history records including the specific pens, pen holders, notebooks and desk accessories you purchase.
  • ‌Customer Support and Communication Information‌: When you contact us via our official email [email protected], call us at +64 9 431 4251, or submit a consultation form on our website, we collect the content of your messages, your contact preferences, and any additional information you share with our support team to help resolve your questions about products, order status, returns or other service issues.
  • ‌Marketing and Preference Information‌: If you sign up for our newsletter to get updates on new stationery arrivals, exclusive offers and styling tips for your workspace, we collect your email address. We also collect your self-reported preferences for stationery styles, colors, product categories to send you more personalized content that aligns with your interests.

1.2 Automatically Collected Information When You Use Our Website

When you browse [www.frankstationerystore.com], we automatically collect certain technical information to ensure the stable operation of our website and optimize your browsing experience:

  • ‌Device and Technical Information‌: This includes your IP address, browser type and version, operating system, device model, language settings, time zone setting, and unique device identifiers.
  • ‌Browsing Behavior Information‌: We collect records of the pages you visit on our website, the links you click, the search terms you enter in our stationery product search bar, the time and duration of your visit, the page response time, download errors, and your interaction with our banner content including our best sellers, new arrivals and SHOP NOW sections.
  • ‌Cookie and Similar Tracking Technology Information‌: We use cookies, web beacons and other similar tracking tools to remember your login status, save your shopping cart contents, remember your preferred product filters, analyze website traffic patterns, and deliver advertisement content that may be relevant to your interest in stationery products. You can adjust your browser settings to refuse cookies at any time, but this may cause some functions of our website to be unavailable or not operate optimally.

2. How We Use Your Collected Information

We only use your personal information for lawful, legitimate purposes that are directly related to providing you with better stationery shopping experiences, and we will never process your data in a way that is incompatible with the purposes stated in this policy:

  • ‌Order Fulfillment and Service Delivery‌: We use your order information, shipping address and contact phone number to process your payment, arrange the shipment of your stationery packages, coordinate with courier partners, send you order confirmation emails, shipping status notifications, and follow up on any delivery related issues to make sure you receive your pens, pen holders and other stationery items in perfect condition as quickly as possible. We also reference the multi-functional pen holder product information on our site to help our support team answer your product usage questions efficiently.
  • ‌Website Operation and Experience Optimization‌: We use automatically collected browsing data to troubleshoot technical problems on [www.frankstationerystore.com], analyze user flow, optimize our website layout, adjust the display logic of our best sellers, new arrivals and product recommendation sections, and test new features to make it easier for you to find stationery that makes every writing moment feel great.
  • ‌Personalized Service and Recommendation‌: Based on your past purchase history and browsing behavior, we may provide you with customized product recommendations, such as reminding you of new arrivals of stationery styles you have viewed before, or recommending matching desk accessories that fit the items you added to your shopping cart, to help you discover more lovely stationery joys that suit your preference.
  • ‌Marketing Communication (With Your Explicit Consent)‌: If you have opted in to receive our marketing emails, we will send you regular newsletters with exclusive discount offers, new product launch announcements, stationery styling guides to turn your desk into a cozy creative space, and reminders for limited stock of our top-rated stationery range. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of every marketing message, or sending an unsubscribe request to our contact email [email protected]. We will process your unsubscribe request within 3 working days, and you will no longer receive any non-essential marketing messages from us after that.
  • ‌Security and Fraud Protection‌: We use your personal information to verify user identities, monitor unauthorized access attempts to our system, detect and prevent fraudulent transactions, abuse of our platform services, and other illegal activities, to protect the safety of your personal property and account security, as well as the legitimate rights of all our customers.
  • ‌Legal Compliance‌: We may use and retain your personal information when it is required by applicable laws, court orders, or government regulatory investigations, to meet our legal compliance requirements, or to resolve disputes, enforce our website terms of service, and protect the legitimate legal rights of FRANK STATIONERY LIMITED, our customers and the public.

3. Information Sharing and Disclosure

FRANK STATIONERY LIMITED will never sell, rent or lease your personal information to any third parties for their own commercial marketing purposes without your explicit separate consent. We may share your limited necessary personal information only under the following circumstances:

  • ‌Trusted Third Party Service Providers‌: We share necessary information with our carefully selected service partners who provide support for our business operations, including: payment processing providers who handle your transaction payments, logistics and courier companies who deliver your stationery orders, cloud service providers who host our website and securely store your data, email service platforms who help us send order notification and marketing emails (if you have opted in), and data analysis service providers who help us analyze website operation trends to improve our services. All these third parties are required to sign strict data protection agreements with us, they are only allowed to process your personal information according to our explicit instructions, and they cannot use your data for any of their own independent purposes.
  • ‌Business Transfer Scenarios‌: In the event that FRANK STATIONERY LIMITED undergoes a merger, acquisition, asset sale or full or partial transfer of business assets, your personal information may be transferred as part of the business assets. We will require the new entity that takes over our business to continue to comply with the terms of this privacy policy to protect your personal data, and we will notify you via prominent notice on our website before any such transfer of your personal information takes place.
  • ‌Legal Required Disclosures‌: We may disclose your personal information if we believe in good faith that such disclosure is reasonably necessary to comply with applicable laws, legal procedures, court orders or mandatory government requests, to protect the safety, property or legitimate rights of FRANK STATIONERY LIMITED, our customers, the public and other individuals.
  • ‌With Your Explicit Consent‌: In any other cases, we will ask for your explicit prior consent before we share your personal information with any third party, and you have the full right to withdraw this consent at any time.

4. Data Storage and Security Protection

All your personal information collected by FRANK STATIONERY LIMITED will be stored on encrypted, secure servers located in New Zealand and regions that meet equivalent data protection standards. We will retain your personal information only for the period that is necessary to fulfill the purposes stated in this policy, unless a longer retention period is required or permitted by applicable laws: we will retain your order related information for 7 years to meet tax and commercial record keeping requirements, we will retain your account information for the entire period that you keep your FRANK STATIONERY account active, and we will delete or anonymize your personal data in a secure manner once the retention period expires.

We have implemented industry-leading multi-layer technical and organizational security measures to protect your personal information from unauthorized access, use, modification, disclosure or destruction: we use 256-bit SSL encryption for all data transmission on our [www.frankstationerystore.com] website, all our databases with user personal data are encrypted at rest, we conduct regular security audits and penetration testing for our systems, our internal staff can only access your personal information on a least-privilege basis, and all staff that process your data have completed strict data protection training and signed confidentiality agreements. In the unlikely event of a personal data breach that may pose a high risk to your rights and interests, we will notify you and the relevant regulatory authority as required by applicable laws without undue delay.

5. Your Rights Over Your Personal Information

As a user whose personal data we process, you enjoy the following rights under applicable New Zealand Privacy Act and relevant global data protection regulations:

  • ‌Access Right‌: You have the right to request a copy of all the personal information we hold about you, to know what personal data we have collected and how we have processed it.
  • ‌Correction Right‌: If you find that the personal information we hold about you is inaccurate or incomplete, you can submit a request to us, and we will correct the incomplete or outdated information for you without unnecessary delay.
  • ‌Deletion Right‌: You have the right to request us to delete your personal information under specific circumstances, including when the personal information is no longer necessary for the original purposes we collected it for, when you withdraw your consent and there is no other legal basis for us to process your data, or when you object to the processing and we have no overriding legitimate legal grounds to continue the processing. We will process your deletion request and securely delete your data unless we are legally required to retain certain information for compliance purposes.
  • ‌Restriction of Processing Right‌: You have the right to request us to restrict the processing of your personal data when you contest the accuracy of the data, when the processing is unlawful but you do not want us to delete the data, or when we no longer need the data but you need the data for legal claim purposes.
  • ‌Data Portability Right‌: You have the right to request us to provide your personal data that you have submitted to us in a structured, commonly used and machine-readable format, or request us to transmit this data directly to another data controller where technically feasible.
  • ‌Objection Right‌: You have the right to object to our processing of your personal information for direct marketing purposes at any time, and we will stop processing your data for such purposes immediately. You can also object to our processing based on our legitimate interests, and we will stop the processing unless we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms and interests, or the processing is for the purpose of establishing, exercising or defending legal claims.

To exercise any of the above rights, you can send your request with a valid identity verification document to our official contact email [email protected], or send your request via post to our physical address C/O Jason Holdaway, 90B Estuary Drive, Mangawhai 0505, New Zealand. We will respond to your request within no more than 30 calendar days as required by applicable laws. We will not charge you any fee for processing your legitimate access, correction or deletion requests unless your request is clearly repetitive, excessive or manifestly unfounded, in which case we may charge a reasonable administrative fee.

6. Protection of Minors

FRANK STATIONERY LIMITED is committed to protecting the privacy rights of minors. Our website and stationery shopping services are not intentionally designed for children under the age of 13, and we do not knowingly collect any personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and you find that your child under 13 has submitted their personal information to us without your consent, please contact us immediately via our provided contact details. We will take immediate measures to permanently delete all related personal information from our systems as soon as possible.

7. Third Party Links

Our website [www.frankstationerystore.com] may contain links to third party websites, such as our social media profile pages, partner brand websites or recommended product related content pages. Please note that these third party websites operate independently from FRANK STATIONERY LIMITED, they have their own separate privacy policies and terms of service. We do not take any responsibility for the personal information protection practices of these third party platforms, and we strongly recommend that you read the privacy policy of each website you visit after leaving our official site carefully before submitting any of your personal information.

8. Updates to This Privacy Policy

We may update and revise this privacy policy from time to time as we adjust our business operations, or when there are changes to applicable legal and regulatory requirements. When we make material changes to this privacy policy, we will post the revised version on the homepage of [www.frankstationerystore.com] with a clearly marked updated effective date, and we may also send you a notification email to inform you of the key changes if we have your contact email. Your continued use of our website and our stationery shopping services after the effective date of the revised privacy policy will be deemed as your acknowledgment and acceptance of the updated terms.

9. How to Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or about our personal information processing practices, please do not hesitate to contact our data protection team through the following channels:

  • Official Contact Email: [email protected]
  • Contact Phone: +64 9 431 4251
  • Postal Address: C/O Jason Holdaway, 90B Estuary Drive, Mangawhai 0505, New Zealand
  • Operating Entity: FRANK STATIONERY LIMITED