Effective Date: September 26, 2026
Welcome to the official platform of FRANK STATIONERY LIMITED. These Terms of Service set forth the legally binding rules, rights, obligations and agreements that govern your access to and use of our official website www.frankstationerystore.com, all stationery shopping services we provide, and all related features, content and resources hosted on our platform. At FRANK STATIONERY, our core mission is to fill your writing days with lovely little stationery joys, from multi-functional pen holders that add a clean stylish touch to your desk without taking extra space, to smooth-writing pens, premium notebooks and carefully curated desk accessories that make every writing moment feel great.
By accessing, browsing, registering an account, placing an order or interacting with any part of our website and services, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), you have the full legal capacity to enter into this binding agreement, and you have read, understood, and agreed to abide by every term outlined in this document. If you do not agree with any provision contained in these Terms of Service, you must not access or use our website, and you shall immediately cease all interaction with our platform and services.
1. Account Registration and User Responsibilities
Certain features on [www.frankstationerystore.com], including saving favorite items to a personal wishlist, viewing full order history, and accessing exclusive member-only offers, require you to create a registered user account. When you create an account with us, you agree to provide accurate, complete, current and non-misleading personal information, and you undertake to promptly update your account details whenever your information changes to keep it accurate and up to date.
You are solely and fully responsible for safeguarding the security of your account login credentials, including your unique account username and confidential password. You accept full responsibility for all activities, actions and transactions that occur under your account, whether you have authorized those actions or not. You agree to immediately notify FRANK STATIONERY LIMITED via our official contact email [email protected] if you become aware of any unauthorized access to your account, any security breach of your login details, or any other suspicious activity related to your account.
We reserve the absolute right to suspend, restrict or terminate your user account at any time, without prior notice to you, if we determine that you have violated any provision of these Terms of Service, provided false or misleading information during account registration, or engaged in activities that may harm the legitimate interests of FRANK STATIONERY LIMITED, other platform users, or the normal operation of our website. After your account is terminated, you will no longer be granted access to your account dashboard, saved wishlist, unexpired store credit, and any other account exclusive benefits, but all valid unfulfilled paid orders placed before the account termination will still be processed in accordance with our existing order fulfillment rules.
2. Product Information and Order Acceptance
All stationery products displayed on [www.frankstationerystore.com], including our top-rated pen holders, writing pens, notebooks, sticky notes and other desk accessories, come with carefully crafted product descriptions, high-resolution display images, and clearly marked retail prices in New Zealand Dollars. We make every reasonable effort to ensure that all product information, color display, feature descriptions and price details on our website are accurate and error-free, but we cannot 100% guarantee that there will be absolutely no minor typographical errors, display deviations caused by different device screen settings, or occasional product specification inconsistencies. All product samples we select are designed with the goal to find stationery that makes notes fun, so you can browse our top-rated stationery range today, add your go-to items to cart and enjoy fast, hassle-free delivery once your order is confirmed.
When you submit an order on our website, this action constitutes a formal binding offer from you to purchase the selected stationery products in your cart in accordance with the terms outlined in these Terms of Service. After we receive your order submission and complete the full payment verification process, we will send you an automatic order confirmation email to your registered email address, which confirms the details of the items you have ordered, total transaction amount, and estimated processing timeline. Please note that this order confirmation email does not equal our formal acceptance of your purchase offer. FRANK STATIONERY LIMITED reserves the full right to decline, cancel or refuse to process your order for any legitimate reason, including but not limited to situations where the product you ordered is out of stock, the product listing has obvious pricing errors, we detect fraudulent transaction risk related to your order, or you have a record of violating previous Terms of Service agreements on our platform. If we cancel your order after your payment has been successfully completed, we will issue a full refund of the paid amount back to your original payment method within 7 working days, and we will notify you of the cancellation reason via email.
You acknowledge and agree that we have the right to impose reasonable purchase quantity limits for certain popular stationery products in our new arrivals or best sellers sections, to prevent bulk reselling behavior that disrupts the normal supply of our products for regular individual stationery lovers. If you place multiple orders in an attempt to bypass the set purchase limit for specific products, we have the right to combine these related orders, or cancel the excess part of your order without extra notification.
3. Pricing, Payment and Transaction Terms
All product prices displayed on [www.frankstationerystore.com] are quoted in New Zealand Dollars, and these prices do not include applicable local goods and services taxes, or shipping and handling fees, unless we explicitly mark a product or order as tax-inclusive or shipping-free at the corresponding checkout page. The final total amount you are required to pay will be clearly displayed on the checkout page before you submit your order, which will automatically add the corresponding goods and services tax, and the applicable shipping fee calculated based on your selected shipping address.
We support multiple secure, industry-standard payment methods on our checkout page, including major credit cards, debit cards, and authorized third-party digital payment services. By submitting your payment information on our checkout page, you confirm that you are legally authorized to use the selected payment method to complete the transaction, and you authorize us and our designated payment processing partners to charge the full order amount to your selected payment account. We do not store the full sensitive credit card numbers of any customers on our own local servers, all sensitive payment data processing is fully handled by our PCI DSS compliant professional payment service providers to ensure transaction security.
FRANK STATIONERY LIMITED reserves the right to adjust the retail prices of any stationery products on our website at any time, without prior notice to you. The price change will not affect the validity of confirmed, already paid orders that we have not previously notified you of cancellation. Under no circumstances will we charge you for any stationery product you order without your explicit consent confirmed at the time you submit the order.
4. Shipping, Delivery and Order Ownership
The shipping, delivery and related services for all your orders placed on our website are governed by our official Shipping Policy, which is fully incorporated into these Terms of Service as an integral part of this agreement. Once your order is fully processed, packed and dispatched from our warehouse, we will send you a formal shipment confirmation email with your unique courier tracking number, so that you can check the real-time delivery status of your parcel at any time. We will make every reasonable effort to ensure that your stationery parcels are delivered to the shipping address you provided at checkout within the estimated delivery timeline we state on our website.
The risk of loss, damage or destruction of the stationery products you ordered will be transferred from FRANK STATIONERY LIMITED to you the moment you or a designated third party you authorized takes physical possession and signs for the delivered parcel. The full legal ownership of the ordered products will be transferred to you only after we have received and fully confirmed the full payment of your order amount without any chargeback, refund deduction or payment reversal issues.
You agree that you are solely responsible for ensuring that the shipping address, contact phone number and recipient information you provide during the checkout process is complete, accurate and valid. We will not be held liable for additional redelivery costs, delivery delays or lost parcels caused by you submitting incomplete, incorrect or outdated recipient information at the time of placing the order.
5. Returns, Remedies and Prohibited Only-Refund Requests
All product return and related service arrangements on our platform are governed by our official Refund and Returns Policy, which is also fully incorporated into these Terms of Service. You explicitly acknowledge and agree that pure no-return partial or full only-refund requests are strictly prohibited on our platform. Under no circumstances will we process any request that asks for a full or partial cash refund without you returning the physical corresponding stationery items to our designated return address, unless it is the extreme last-resort special arrangement stated in our Refund and Returns Policy, where the returned defective item has no available replacement stock with no foreseeable restock timeline.
When you submit an eligible valid return request that meets all the requirements outlined in our Refund and Returns Policy, after our warehouse team receives and inspects your returned items and confirms they meet the return eligibility standards, you can choose between a product exchange or store credit as your remedy option, in line with the rules we published on our website. All store credit issued to your user account will never expire, and you can use it for any subsequent stationery purchase on www.frankstationerystore.com at any time.
6. Intellectual Property Rights
All content hosted on [www.frankstationerystore.com], including but not limited to all text descriptions, product images, graphic designs, brand logos, page layouts, website source code, copywriting content, video materials, newsletter content, the “FRANK STATIONERY” brand name, and our core slogan “Fill your writing days with lovely little stationery joys”, are the exclusive intellectual property assets of FRANK STATIONERY LIMITED, or we have obtained sufficient legal authorization to use these content for our business operations.
You may not copy, reproduce, modify, distribute, publicly display, republish, download, store, or transmit any of the aforementioned website content in any form, for any commercial or non-commercial purpose, without obtaining our prior written explicit consent. You are also strictly prohibited from using our brand name, trademarks, service marks or product images without our authorization for any activities that may cause confusion among consumers, or falsely imply any cooperative relationship between you and FRANK STATIONERY LIMITED. Limited personal, non-commercial temporary access and browsing of our website content for the purpose of shopping for stationery products on our platform is permitted, and this permission can be revoked by us at any time without prior notice.
7. Prohibited User Conduct
When you access and use our website and related services, you agree that you will not engage in any of the following prohibited activities:
- Use any robot, spider, crawler, automated scraping tool, or manual process to access, copy, monitor or extract any part of our website content for unauthorized purposes.
- Circumvent, disable or otherwise interfere with any website security related features, or features that prevent or restrict access to certain sections of our website.
- Submit any malicious virus, harmful code, or other technical program that may damage, disable, overburden or impair the normal operation of our website.
- Make any false, fraudulent, malicious or misleading claims against FRANK STATIONERY LIMITED, our products or our services to damage our brand reputation.
- Use our website and purchased products for any illegal, unlawful, or unauthorized purposes that violate applicable local, national or international laws and regulations.
- Impersonate any natural person, legal entity, or falsely state or misrepresent your affiliation with any person or organization when interacting with our platform.
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our website and underlying technical systems, except when this activity is explicitly permitted by applicable mandatory laws.
If we determine that you have engaged in any of the above prohibited activities, we reserve the right to immediately restrict your access to our website, permanently terminate your user account, and reserve the right to pursue all corresponding legal remedies against you to the fullest extent permitted by applicable laws.
8. Disclaimer of Warranties
The website and all stationery shopping services provided by FRANK STATIONERY LIMITED are delivered to you on an “as is” and “as available” basis. We do not make any explicit or implicit warranties of any kind, including but not limited to implicit warranties of merchantability, fitness for a particular purpose, and non-infringement of third party intellectual property rights.
We do not warrant that our website will be uninterrupted, error-free, completely secure, or free from viruses or other harmful components at all times. We do not guarantee that all defects on our website will be corrected, or that the website and the servers that host it are completely free from any harmful components. Any reliance you place on the performance, operation, and content of our website is entirely at your own sole risk.
Some applicable jurisdictions do not allow the exclusion of implied warranties, so part of the above exclusions may not apply to you based on the laws that govern your location of residence.
9. Limitation of Liability
Under no circumstances shall FRANK STATIONERY LIMITED, our directors, employees, business partners, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, business interruption losses, or any other economic losses arising out of or related to your use of our website, products or services, even if we have been advised of the possibility of such damages in advance.
In no event shall the total aggregate maximum liability of FRANK STATIONERY LIMITED for any and all claims arising from your use of our website, services or ordered products exceed the total actual amount you have paid to us for the specific order that gives rise to the corresponding liability claim. This limitation of liability applies to the fullest extent permitted by applicable mandatory laws.
10. Policy Modifications and Amendments
FRANK STATIONERY LIMITED reserves the right to revise, update or modify these Terms of Service at any time at our sole discretion. When we make material changes to this document, we will post the revised version on the homepage of www.frankstationerystore.com with a clearly marked new effective date, and we may send you a notification email to your registered account email address to inform you of the key changes if we deem it necessary. Your continued access to our website, browsing content, or placing new orders after the effective date of the revised Terms of Service will be deemed as your full acceptance and agreement to all the updated terms.
11. Governing Law and Dispute Resolution
These Terms of Service shall be governed by, construed and enforced in accordance with the laws of New Zealand, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or related to these Terms of Service, your use of our website, or your purchased stationery products shall first be resolved through friendly good faith negotiation between you and FRANK STATIONERY LIMITED. If the dispute cannot be amicably resolved through negotiation within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in New Zealand.
12. Severability
If any single provision contained in these Terms of Service is determined by a competent court or regulatory authority to be invalid, illegal, or unenforceable in any respect, the validity, legality and enforceability of all the remaining other provisions of this agreement shall remain in full force and effect, and shall not be affected or impaired in any way.
13. How to Contact Us
If you have any questions, inquiries or concerns about any clause in these Terms of Service, you can reach our team through the following official contact channels:
- Official Contact Email: [email protected]
- Contact Phone: +64 9 431 4251
- Postal Address: C/O Jason Holdaway, 90B Estuary Drive, Mangawhai 0505, New Zealand
- Operating Entity: FRANK STATIONERY LIMITED