Effective Date: September 26, 2026
At FRANK STATIONERY LIMITED, we hold the core mission to fill your writing days with lovely little stationery joys, just as we state on our official website www.frankstationerystore.com. This Shipping Policy outlines all clear, transparent shipping arrangements for all stationery orders placed on our platform, covering delivery timelines, shipping fee rules, order tracking, delivery precautions, and relevant support services to help you get your pens, notebooks, multi-functional pen holders and all your favorite stationery finds smoothly, quickly and without unnecessary hassle. We have designed this policy to align with our promise that you can browse our top-rated stationery range today, add your go-to items to cart and enjoy fast, hassle-free delivery for every valid order.
1. Shipping Coverage and Processing Timelines
We currently support shipping services to all regions across New Zealand, with plans to expand our delivery coverage to select international markets in late 2026. Every order you place on our website will go through a standardized inspection and packing process before shipment: once your payment is fully confirmed and successfully verified, our warehouse team will carefully inspect every stationery item in your order to ensure no manufacturing defects or damage, pack them in shock-proof, eco-friendly packaging materials to avoid scratches on your pen holders, smudges on notebook pages, or damage to delicate stationery pieces during transit. All in-stock orders will be processed and dispatched within 1 to 3 working days, excluding public holidays and weekends. You will receive a shipment confirmation email sent to your registered email address once your parcel is handed over to our partnered courier service.
For pre-order items that are marked as “new arrivals” on our website, the exact dispatch timeline will be clearly noted on the corresponding product page, and our support team will send you real-time updates via email if there is any minor adjustment to the pre-order shipment schedule. We strictly exclude orders that are flagged for payment verification risk, or contain incomplete, incorrect recipient address information from our normal processing queue, and our customer support team will reach out to you promptly to confirm and resolve the issues before we proceed to process these orders.
2. Shipping Fee Rules and Free Shipping Threshold
Our shipping fee structure is simple and friendly for all stationery lovers across New Zealand, with no hidden extra charges added to your order:
- For all standard orders with a total value under NZD 49, a flat rate shipping fee of NZD 4.99 will be applied at checkout, no matter how many stationery items you add to your cart.
- Any order with a total value of NZD 49 or above automatically qualifies for our free nationwide shipping service, no coupon code or additional application required. This is part of our effort to help you easily grab your go-to pens, pen cups and matching desk accessories to build your ideal cozy stationery desk without extra cost burdens.
- For oversized or heavy bulk orders that include large stationery storage organizers or bulk notebook packs, we will send you a separate notification with a small, reasonable extra shipping surcharge after you place the order, and you can choose to confirm the surcharge or cancel your order for a full pre-shipment arrangement at no cost to you.
3. Order Tracking and Delivery Process
Once your stationery order is dispatched, the shipment confirmation email we send you will include a unique traceable courier tracking number, as well as a direct link that allows you to check the real-time status of your parcel 24/7 on our courier partner’s official platform. You can log into your FRANK STATIONERY account on www.frankstationerystore.com at any time and find the latest shipping updates in your “Order History” section for quick reference.
For most regions across New Zealand, standard delivery takes 2 to 5 working days after the order is dispatched. For remote rural areas, the delivery timeline may be extended by 2 to 3 extra working days due to limited courier coverage. Our courier partner will deliver your parcel to the exact shipping address you provided at checkout. If no one is available to receive the package at the time of the first delivery attempt, the courier will leave a delivery notice at your address, and you can arrange a re-delivery at your preferred time slot or pick up the parcel at the nearest designated courier pickup point according to the instructions on the notice.
4. Delivery Related Support and Special Arrangements
We take full responsibility for stationery parcels that are confirmed lost or severely damaged during the courier transit process: if your tracking information shows the parcel is marked as lost by the courier, you can contact our support team, and we will work with the courier to complete the investigation, and arrange a full reshipment of your order at no extra cost to you, or add the full corresponding order value to your store credit according to your preference. If your parcel arrives with obvious damage to the outer packaging or internal stationery items, please take clear photos of the package condition and the damaged products within 48 hours after you sign for the delivery, and our team will process your corresponding remedy request efficiently.
We are not responsible for delayed deliveries caused by force majeure events including extreme natural weather, public health emergency restrictions, or unexpected courier operational disruptions outside our reasonable control, but our support team will keep you updated on the latest situation of your order as soon as we get relevant information from our courier partners, and provide you with reasonable alternative solutions when the delay extends for an excessively long period.
5. Contact Our Shipping Support Team
If you have any questions about our shipping policy, want to adjust your shipping address before your order is dispatched, or need help checking the status of an ongoing delivery, you can reach our dedicated support team through these official channels:
- Official Contact Email: [email protected]
- Contact Phone: +64 9 431 4251
- Postal Address: C/O Jason Holdaway, 90B Estuary Drive, Mangawhai 0505, New Zealand